Customer Care


FINAL SALE

All Sale Items are Final Sale. No adjustments made on prior purchases.

ON-LINE RETURN POLICY

We will accept unworn products for exchange or refund within 10 days of ship date. Security tags are attached to all products. If the security tag is removed and reads, “VOID”, the item may not be returned or exchanged. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5 -7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. 

INTERNATIONAL SHIPPING

All international shipping will be through DHL, at a flat rate of $25. All customs and duties are the responsibility of the purchaser.

CREDIT CARD AUTHORIZATION

Only one credit card may be used per transaction. This includes bank-issued gift cards with a credit card logo (example: American Express gift cards).

Your credit card will be charged at the time the order is placed. In a rare case that an item is out of stock, the purchaser will receive a credit on the card used to place the order, or a member of our sales team will contact you.

For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

SALES TAX

Sales tax will only be charged to purchases made in the state of New York.

SHIPPING RESTRICTIONS

ITEM AVAILABILITY

The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is located, and the shipping address is verified.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • Orders shipping to Alaska, Hawaii, or U.S. Territories require expedited shipping. Standard ground shipping is not available.
  • We are unable to ship expedited orders to a P.O. Box address.
  • We are unable to ship to 3rd party shipping services.

TRACKING YOUR ORDER

Tracking numbers are assigned to packages upon shipping from our distribution center. You can find these tracking numbers in your shipment confirmation email, as well as in your order history on sarehnourijewelry.com. It may take up to 48 hours before the package is checked into the carrier's tracking system. While your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 48 hours.

FOR INFORMATION ON UNDERSTANDING YOUR ORDER STATUS

If you have further questions about your order, please contact us at (646) 770-5302, or email info@sarehnourijewelry.com.

ORDER STATUS/TRACKING YOUR ORDER

The status of your order is updated regularly on sarehnourijewelry.com. The order status represents what is happening with your order between the time you place it and the time it ships from our warehouse.

Once your order is shipped, your tracking number(s) will be displayed if available. If you have further questions about your order, please contact us at 212-921-0542.

EMAILS ABOUT YOUR ORDER

Once your order is placed, we will update you with:

  • Order confirmation: this email confirms that we have received your order and includes your order number. Keep this email for your records.
  • Shipment confirmation: this email confirms that your order has shipped and typically contains carrier tracking information.
  • Important notices about your order: there are various reasons for this email message (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order or payment verification). Should you receive a notice like this, please call customer service immediately at 212-921-0542 so that we can assist you.

CHANGING OR CANCELING YOUR ORDER

Please call customer service at 212-921-0542

Sareh Nouri Jewelry ships daily. Please call with-in a 12-hour period after placing the order.

RETURN RULES & RESTRICTIONS

RETURN POLICY

  • We accept returns of product shipped within the United States and Canada only.
  • Returns of full-price merchandise must be made within 10 days of purchase.

RETURN RESTRICTIONS

In the case of items damaged during shipment, please contact our customer care team immediately at: 212-921-0542 or email to: info@sarehnourijewelry.com.

RETURN INSTRUCTIONS

RETURNS FROM THE UNITED STATES AND CANADA

Complete the returns section of the original packing slip. Pack the item securely in the original package (whenever possible). Enclose the returns portion of the original packing slip with the item. Be sure to keep a copy of the packing slip for your records. Security tag on jewelry MUST be intact. If you remove or tamper with the security tag, item may NOT be returned.

  • We do not accept C.O.D. deliveries.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product.
  • We recommend that you use ups or insured parcel post for your return. Ship the return package to:
    Sareh Nouri Jewelry
    20 West 37th Street, 2nd Fl.
    New York New York, 10018

Note: the tracking number from your return to ensure that the package arrives at our warehouse.

WARRANTIES AND REPAIR POLICIES

JEWELRY

We offer a lifetime warranty on the luster of all our stones, and a 90 day warranty on damage due to manufacturing defects. Please contact us at info@sarehnourijewelry.com and we'll be happy to assist you. Due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. Please have your original proof of purchase when you call.

REPAIR POLICY

We will do our best to cover basic repairs and manufacturing defects on any item made by Sareh Nouri Jewelry. All items submitted for repair must be accompanied by a copy sales receipt. We do not cover lost items.

Repairs will not be made on items purchased from an unauthorized retailer or when the damage was caused by neglect, accident, alteration, or other factors not due to defects in the workmanship or materials.

Email info@sarehnourijewelry.com with your name, telephone number, order id number, style number or brief description of the item, where the item was purchased and a description of the problem. It's helpful if you attach a photo, but not required. We will respond with a return authorization number and instructions on how to proceed. Items returned without a return authorization number or sales receipt from sarehnourijewelry.com will not be accepted.

If your item has been purchased within 90 days, there will be no charge for the repair. If your item is older than 90 days, you will be charged a minimum of $30.00 for basic repairs plus return shipping. Any item that needs to be re-plated, soldered or refurbished will be subject to a cost that will be determined once the item has been inspected by our artisans in our Manhattan workshop. All repairs are subject to shipping charges.

Please note, because our items are made by hand with specially selected stones and other elements, we cannot guarantee that we will be able to repair your item. If we are unable to repair an item manufactured within the last year, we may suggest a replacement of similar value from the current line.

All repairs are handled by the skilled artisans in our Manhattan workshop. Please allow 10 to 12 weeks from the date the item is received at our Manhattan workshop for your repair to be completed.

DOMESTIC SHIPPING POLICY

We offer free UPS ground shipping on all orders over $150 (excluding taxes and shipping) to the continental United States.

We offer shipping via UPS on all domestic orders. Please note that UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States. We ship DHL for all orders outside of the United States.

Actual costs for international shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.

Service Cost Arrival
Ground $15.00 5-7 business days, excluding Saturday and holidays.* (Not available for Hawaii, Alaska and U.S. Territories)
2nd Day Air $25.00 Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*
Next Day Air $45.00 Arrives next business day when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*

 

*Please note that Three-Day, Two-Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing. *Shipping times are approximate.
*Business days are Monday through Friday, excluding Saturday and holidays.
*UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on the following Monday.

GLOSSARY OF TERMS
The products we offer are fashion/costume jewelry. They are made of the highest quality Diamond Simulant available that simulate fine jewelry.
 

The following are terms we use in our descriptions:

  • Gold refers to 18 karat gold plated brass
  • Rose gold refers to 18 karat rose gold plated brass
  • Rhodium refers to rhodium plated brass
  • All pearls used are Freshwater Pearls

Emerald, Canary, Sapphire, and Ruby refer to the color of the stone, not the stone itself

Properties of Sareh Nouri Diamond Simulant:

Diamond Simulant has a hardness of 8.5 (ruby is H9 and emerald is H8). Diamond Simulant has a refractive index fractionally lower than a diamond, meaning that light coupled with faceting will create astonishing “sparkle”.  Sareh Nouri Diamond Simulant does not have internal flaws, it sparkles with perfection and is nearly indestructible.

 Construction:

Our diamond simulant jewelry is molded and manufactured from brass (not base metal). Each stone is cut and set by hand (not glued like most crystal costume jewelry). Our rhodium plate is polished to perfection which prevents the jewelry from tarnishing.  We finish our pieces with findings such as box clasps and safeties so that this jewelry emulates the closures used by fine diamond artisans. Kindly use a soft, dry cloth to polish your Sareh Nouri Jewelry Collection.